At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers.
Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year.
Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity.
Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud.
This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients.
Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience.
We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets.
As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers.
You will work cross-functionally with multiple teams to ensure alignment with customer objectives.
You will build out a strategic view of your accounts to ensure long-term success.
As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews.
You will report to the Director, Enterprise Customer Success.