Customer Success Manager

Customer Success Manager Say hello to possibilities at Acquire Asia Pacific Philippines Inc.

Acquire BPOunder the RingCentral account RingCentral).

Itʼs not everyday that you consider starting a new career.

Weʼre Acquire BPO, andweʼre happy that someone as talented as you is considering this role.

First, a littleabout our client: RingCentral is a $2 Billion+ annual revenue company with doubledigit Annual Recurring Revenue ARR and a $93 Billion market opportunity inUCaaS, Contact Center and AI-powered adjacencies.

They invest more than $250million annually to ensure their AI-enabled technology and platforms meet orexceed the needs of customers.

RingSense AI is RingCentralʼs proprietary AI solution.

Itʼs designed to fit thebusiness needs of customers, orchestrated to be accurate and precise, and builton the same open platform principles that RingCentral applies to their coresoftware solutions.

Responsabilidades

: Has thorough knowledge of the organization’s products/ services

Has thorough knowledge of the RingCentral product and administration portal.

  Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.

• Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.

Provides product training and advises on feature optimization.

• Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.

Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR.

• Develops account-specific plans for contract renewals.

  Collaborate and engage with partner sellers to ensure great customer experience.

  Updates customer information on Salesforce.

  Responsible for meeting/exceeding assigned MRR and activity targets.

Calificaciones

: Minimum 2 years of Technology Solution sales experience (UCaS, CCaS, SaaS and similar industries)  Administrator po...