Retool is hiring its first Strategic Customer Success Manager to focus on growth within our largest customer accounts.
While this role is new at Retool, the opportunity and impact are well understood: a significant share of company growth comes from expanding existing customer relationships.
This person will act as a strategic business partner within key accounts — building relationships, identifying new opportunities, and driving internal alignment to grow Retool’s presence.
Success in this role means combining strong customer instincts and commercial judgment with the ability to coordinate cross-functional partners to support account expansion.
This is a high-impact, growth-oriented role at the intersection of strategy, relationship-building, and business development.
You’ll partner closely with Account Executives and the account team to identify new use cases, expand Retool’s footprint, and build lasting champions inside your accounts.
You’ll drive internal marketing events, surface expansion opportunities, and lead growth programs—all without owning renewals or getting pulled into technical enablement or production work.
If you thrive in ambiguity, take full ownership of outcomes, bring a genuine growth mindset, and know how to build trust with senior stakeholders—this role is for you.
 WHAT YOU’LL DO:• Own the post-sale growth journey for a portfolio of large enterprise accounts, serving as the primary strategic point of contact• Build and deepen executive relationships across your accounts, becoming a trusted advisor who connects Retool’s platform to real, quantified business outcomes• Lead whitespace analysis to identify untapped teams, use cases, and workflows within accounts, and design structured growth programs to expand Retool’s footprint• Drive internal marketing initiatives within customer organizations—including events, roundtables, and executive briefings—to build awareness and generate internal champions• Identify and surface qualified expansion opp.