At Claritev, we pride ourselves on being a dynamic team of innovative professionals.
Our purpose is simple - we strive to bend the cost curve in healthcare for all.
Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations.
We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare.
Onward and Upward!!! JOB SUMMARY: The Client Success Manager I will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients.
This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions.
This role requires a basic understanding of the healthcare payor industry, strong communication.
Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
Client Advocacy: Gather and relay client feedback to product developmen.