This position manages day-to-day service or back-office operations including supervising and coaching associates, monitoring metrics, and ensuring adherence to performance standards.
The incumbent implements best practices for achieving customer and associate retention.
This role can be hybrid or remote based on proximity to an office location.
What you do: Responsible for the day-to-day management of associates.
Provides guidance to resolve escalated issues or concerns.
Recommends innovative programs or processes to achieve results.
Monitors daily operational activities and provides direction in order to meet service goals.
Measures associate productivity and performance metrics.
What you bring: Bachelor’s degree or equivalent experience is required.
3-5 years of related experience is required.
0-2 years of supervisory experience is required.
General knowledge of securities industry is preferred.
SIE preferred, but not required.
 What we offer: A meaningful mission.
A vibrant cultureAmeritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life.
It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges.
Flexible hybrid work options.
Time for family and community.
But dig deeper.
Benefits at Ameritas cover things you expect -- and things you don’t:Ameritas BenefitsFor your money:• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.
For your time:• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).
For your health and well-being:• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being pro.