Senior Customer Success Manager (m/f/d) at Onapsis EMEA Remote .
Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.
Summary of Position You are the trusted advisor and value champion for complex, high-value accounts.
Your focus is Value Realization & Retention, navigating client politics and leading renewals.
Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
Expansion: Identify and assess expansion opportunities based on customer business objectives.
Key Capabilities Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
Value Justification: Quantify cost savings and develop compelling value propositions.
Executive Advocacy: Build exceptional loyalty through executive-level advocacy.
Demonstrated ability to maintain high retention across a complex portfolio.
ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
Experience manager customer success and sales processes using CRM software desired.
Fluency in German is required.
What we offer: A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
A unique culture of high achievement and teamwork.
Financial security through competitive compensation and incentives.
Location:.