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Engineering Manager – Customer Success

CompraTica Empleos

EMP:Customer Service
Portugal
Tiempo Completo
Remoto
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Descripción

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.

Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type.

The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy.

Feedzai is a Series D company and has raised $282M to date.

With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

As the Customer Success Engineering Manager, you will step into a hands-on team leadership role responsible for developing, nurturing, and growing our technical teams while ensuring they can "Get Stuff Done.

" You will lead a team of engineers working across multiple client implementation projects, maintaining direct project involvement as a technical lead.

Your Day to Day Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand.

  Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers.

  • Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers.

  Talent Management: Interview, hire, train, and retain top software development talent.

Build out well-defined career paths that align with your team members' personal growth goals.

  Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable.

Champion our best practices while constantly refining and improving our existing engineering methods.

  Technical Excellence & Exec.

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