Customer Fulfillment Manager

Resumen

As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers

This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages.

You will be responsible for tracking outage progress and issuing timely & accurate customer billing.

Descripción del Puesto

Roles y Responsabilidades

Own cost classification, billing and collections for assigned customer portfolio Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics Manage project controls for outages within assigned customer base Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs Collect time sheets from vendors and suppliers; calculate and generate invoices for billing Be responsible for the distribution and collection of Customer Feedback surveys Update and maintain input in GE’s OneSteam ERP system Support CSM as needed in customer communication, outage closeout and customer relationship deliverables Required

Calificaciones

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role Desired Characteristics Knowledge & experience within the power generation services, industrial, manufacturing industry Domain knowledge of field services

Requisitos

and transactional steam turbine, generator, and boiler outages Strong quality background Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam Proficient in IT systems with ability to learn and adapt to new systems quickly Good ...