Customer Success Manager — WinCap & QSS/OASIS Harris School Solutions · Remote-based with frequent on-site client visits (U.
) · $72,000–$82,000/year · Travel ~25–50% Why this role matters Every school day, district business officials open WinCap and QSS/OASIS to do the work that keeps schools running — making payroll, managing budgets, tracking fund balances, and reporting to the state.
When those systems work well, teachers get paid on time and administrators get to focus on students instead of spreadsheets.
But the people in those seats are changing.
A generation of district finance, HR, and operations veterans is retiring, and they're being replaced by capable newcomers who didn't grow up with our software.
They need a guide.
That's the heart of this role.
As Customer Success Manager for WinCap and QSS/OASIS, you're the trusted partner who keeps districts confident, supported, and loyal to Harris year after year.
This is also a first for us.
Harris School Solutions is launching its first dedicated Customer Success function, and you'll be part of it from the start.
Working closely with leadership, you'll help shape how we show up for districts and have real input into the practices this function is built on.
If you want to help establish something new — and measure your work in relationships strengthened rather than deals closed — this is that opportunity.
What you'll do Own a portfolio of WinCap and QSS/OASIS districts as their primary relationship and point of contact.
Spend real time on site with districts — building face-to-face trust that keeps relationships strong through staff turnover and budget seasons.
Learn each district's goals, calendar, and pain points well enough to anticipate what they need before they ask.
Identify accounts at risk of leaving early, and step in to rebuild confidence before a relationship erodes.
Drive adoption — especially with newer administrators — so districts feel capable and well-supported with the tools they already rel.