Customer Success Manager (US Remote)

Description.

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The Position Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management

Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters.

With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security.

From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection.

At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your.

Habilidades

to make a meaningful impact on our growth

We’re looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth.

As the counterpart to our Technical Account Managers, you’ll focus on the customer’s outcomes, executive alignment, program management, renewal/expansion, and value realization across the Upwind platform.

Responsabilidades

Serve as the primary business-facing contact and trusted advisor for assigned strategic customers

• Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.

• Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.

Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.

• Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities.

Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.

• Develop and manage joint success plans.