Customer Fulfillment Manager (CFM)

Resumen

The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment

This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction.

The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance.

Descripción del Puesto

Success in this role looks like: Own cost classification, billing and collections for assigned customer portfolio Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions

• Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.

Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs Collect time sheets from vendors and suppliers; calculate and generate invoices for billing Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys.

Update and maintain input in GE’s OneSteam ERP system and WBS structure.

• Support SAM as needed in customer communication, outage closeout and customer relationship deliverables Serve as SME for financial elements of Outage Assistant (OA) Who You Are: Knowledge & experience within the power generation services, industrial, manufacturing industry Domain knowledge of field services.

Requisitos

and transactional steam turbine, generator, and boiler outages Strong quality background Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam Proficient in IT systems with ability ...