J202606060 Customer Success Manager – Enterprise & Strategic Accounts (Open)

Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your.

Habilidades

and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels

Descripción del Puesto

As part of the Customer Success team, you will be a key contributor in taking on strategic accounts and driving significant revenue growth and customer strategy

This role is designed for our Customer Success Managers who are ready to elevate their.

Responsabilidades

and impact

This individual will be responsible for the adoption, expansion, and renewals for our enterprise customers in Quadient.

The Customer Success Manager will help to ensure our enterprise customers adopt our enterprise software solutions, drive the usage of those solutions, and develop opportunities to expand the usage.

Done well, this will lead to customer renewals and retention.

The Customer Success Manager is expected to drive net revenue retention at a rate above 100% by leveraging product, market, and business expertise.

The Customer Success Manager will monitor customer health regularly, drive regular business reviews, and define long-term journeys that lead to deeper and broader usage of Quadient’s solutions.

This is expected to include cross-sells as well.

• Manage and grow complex accounts with a focus on revenue growth and customer strategy.

• Lead large-scale engagement strategies to ensure customer satisfaction and loyalty.

Proactively identify and mitigate churn risks to enhance customer retention.

Directly influence customer retention.