Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses.
With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations.
Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts.
You can view our Awards and Accolades here!.
In this role, you will specifically support our North American accounts; therefore, this position operates during standard US working hours.
This role serves as the primary post-sale point of contact, owning the customer relationship and gross revenue retention (GRR) through consistent execution of SOCi’s defined customer engagement model.
The Associate CSM partners with customers to drive product adoption, engagement, and value realization while proactively identifying risks to retention.
This role operates within established processes and playbooks, focusing on operational excellence, responsiveness, and effective execution.
Driving product activation.