Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it.
At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You’ll work with smart, curious people who care deeply.
You’ll have autonomy and the trust to make good decisions and move quickly.
And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.
If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About the role Let's get into the specifics.
It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a.
This role is accountable not only for team performance and execution, but also for building the management operating model, raising capability across the team, and driving scalable improvements in the post-onboarding customer journey.
You will lead through managers’ fundamentals and business ownership: setting clear direction, translating regional priorities into execution plans, inspecting performance trends, and coaching your team to deliver consistent results.
You will also act as a key partner to the regional Director of Customer Success for Europe and collaborate cross-functionally to improve customer experience, reduce risk, and increase commercial impact.
This role manages a distributed team across Europe, including Senior Customer Success Managers, CSMs, and Associate CSMs, and supports customers across mul.