Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America.
Our mission is to help loving, responsible pet owners' budget and care for their pets.
At Trupanion, we offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
 Join Our Customer Retention Team: Meaningful work impacting pets' lives! .
Our Contact Center is open 24/7, 365 days a year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most.
 As a Customer Retention Specialist, you’ll play a vital role in deepening relationships by engaging with customers during the moments that matter most.
 You’ll approach each interaction with empathy and care.
Listening actively, thoroughly investigating concerns and taking thoughtful, timely actions to provide meaningful support.
Through impactful phone conversations and personalized email follow-ups, you’ll reeducate pet parents on the long-term value of coverage, helping them fully understand the.
Whether you’re de-escalating an emotional conversation or reinforcing the peace of mind our coverage provides, your goal is to ensure every customer feels informed, supported, and confident in their decision to continue protecting their pet with Trupanion.
 Schedule (Pacific Time Hours): This position requires you to work a full-time schedule (8-hour shifts, 5 days a week) including.