We’re Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner.
In just 18 months, our AI products (Scribe, Comms, Evidence, Remote) have absorbed the administrative chaos of 73 million patient visits.
Today, we support over 2.
5 million patient sessions a week across 190+ countries.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding.
Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love.
Now, we're expanding.
Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
If you want to build something way bigger than yourself, jump in.
The Role We're looking for a Support Engineering Team Lead to drive the engineers at the sharp end of customer problems — the team that investigates, triages, and resolves the hardest technical issues customers hit, and turns those signals into lasting product and tooling improvements.
This is a high-agency, player-coach role designed for someone who: Is technical enough to dive into logs, traces, and code to root-cause a gnarly customer issue — and leads by example doing it Gets energy from growing people: coaching engineers, raising the bar on investigation quality, and building durable team rituals Thinks in systems: replaces recurring toil with tooling, runbooks, and automation rather than re-solving the same ticket Owns outcomes end-to-end: queue health, turnaround time, escalation quality, and the feedback loop back into Product and Engineering You'll lead the Support Engineering team and partner closely with Customer Support, Customer Success, Product, and core Engineering to resolve issues fast and make Heidi more reliable at scal.