Clinical Customer Success Manager

Resumen

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios

• Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

believes the initial sale of our software is just the first step in the journey with our customers.

• Maintaining a devoted customer base is a core part of our strategy.

You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products.

We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.

This role will work with our current Radiation Oncology customer base located in various regions, which will require regularly meeting with the customer during their normal working hours and potentially outside of US based business hours.

We are looking for candidates located in the western United States to better align with the working hours of our customers.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.

Descripción del Puesto

What You’ll Do: Manage customer accounts both remotely and on-site Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Dosimetrists, Physicists, etc.) Develop a clinical and anatomical knowledge base and MIM product expertise in Radiation Oncology Recognize and engage customer stakeholders at managed sites to drive the effective utilization of ...