Senior Customer Advocacy Manager

At Skillsoft, we believe.

Habilidades

fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth

As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.

Customer Advocacy Manager At Skillsoft, we believe our customers are our greatest storytellers.

We’re seeking a strategic marketer to lead our advocacy program, turning customer outcomes into one of our most powerful assets for sales, marketing, and brand impact.

This role centers on customer storytelling, amplifying the voices of thought leaders and practitioners across industries that are transforming their workforces with Skillsoft.

In this exciting senior individual contributor role, you will have the opportunity to partner closely with Sales, Marketing, and Customer Success to identify and elevate customer advocates, build scalable programs, and deliver compelling narratives that demonstrate the impact of Skillsoft’s platform on business performance.

This is a high-visibility role with direct influence on the company's next phase of growth.

Responsabilidades

: Own Skillsoft’s global customer advocacy program, including customer reference, peer reviews and awards

Build and manage a scalable customer reference program, including intake, advocate matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent advocate fatigue.

Find, develop, and amplify customer stories that reinforce Skillsoft’s corporate narrative, product value, market differentiation, and measurable business outcomes.

• Develop strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, events, media, and speaking opportunities.

Partner with Sales and Customer Success to deliver high-impact cus.