Job DescriptionCustomer Care Representative Located in Arizona and NevadaLocation: Remote | Job Type: Full-TimeSchedule: Shifts may include evenings and weekendsCompensation: Competitive pay + shift differentials for nights/weekendsWhy Join Us?At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers.
We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.
What Sets Us Apart:.
Beneficios
from Day One – Medical, dental, vision, and morePaid Time Off – Including holidaysCareer Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)Comprehensive Training – Paid virtual training to set you up for successWhat You’ll Do:Handle inbound customer calls and/or e-mails with empathy and professionalismResolve issues, answer questions, and provide proactive solutionsDocument interactions and follow up as neededParticipate in special projects and adapt to evolving prioritiesDeliver a WOW experience on every call—customers should hear your smile!Note: This role does not involve cold calling, sales, or contract upgrades.What We’re Looking For:Minimum
Requisitos
:High school diploma or GEDCustomer service experience (call center, insurance, or banking preferred)Strong communication, listening, and problem-solving skillsAbility to multitask using technology in a fast-paced environmentReliable high-speed internet (25 Mbps down / 6 Mbps up)Quiet, distraction-free home office setupPreferred
Calificaciones
:2+ years of customer service experiencePrior remote work experienceWork Environment:Full-time, 40 hours/weekShifts may vary and include weekends and holidaysMust be available to work as late as 9 PM ESTPeriodic shift bids determine schedules based on business needsReady to Make a Difference?If you're a great communicator, a natural problem solver, and passionate