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About the role Hi, my name is Symone, Recruiting Operations & Enablement Manager here at Customer.
io! I’m looking for a Recruiting Coordinator who cares deeply about candidate experience and takes pride in keeping our recruiting processes organized, accurate, and running smoothly.
While interview scheduling and coordination are central to the work, you’ll also help keep things running smoothly behind the scenes — ensuring details are accurate, processes stay on track, and the team can move quickly and consistently.
You’ll partner closely with the recruiting team, hiring managers, and interviewers to keep communication clear, workflows structured, and every candidate interaction thoughtful and consistent.
What we value A candidate-first mindset — every interaction matters Operational rigor and strong attention to detail Clear, proactive communication Ownership and accountability A drive to improve processes as we scale What you’ll do Own end-to-end interview coordination and candidate communications (50%), ensuring accurate scheduling and a seamless experience Maintain ATS and scheduling tool accuracy (Greenhouse, GoodTime) (20%) including interview plans, hiring teams, permissions, and templates Coordinate background checks and manage offer-stage workflows (15%) through onboarding handoff Identify process gaps and drive operational improvements (10%), surfacing friction points and recommending solutions Support recruiting programs and cross-functional initiatives (5%) that improve efficiency and scalability beyond day-to-day coordination What we're looking for 2+ years of experience in recruiting coordination or recruitin.