DescriptionAt TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs.
Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft.
Over 25,000 students have already chosen TripleTen to transform their careers.
We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market.
This role is responsible for driving key business outcomes during the critical first stages of the student journey, with a primary focus on student activation, engagement, and reducing refund requests.
You will lead a team of Learning Coaches, optimize onboarding processes, and partner cross-functionally to ensure students successfully transition from enrollment to active learning.
Success in this role will be measured by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable onboarding function that delivers measurable business impact.
What you will doOwn and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation).
Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn.
Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students.
Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and Notion.
Partner cross-functionally with Product, Sales, Retention, Finance, and Student Success teams to improv.