Hospitality Customer Experience Manager

Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services.

The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff.

Time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services.

High degree of customer interface.

This position serves as a representative of both Ricoh culture and the customers culture.

Job Duties and.

Responsabilidades

�· Responsible for conference room booking and room conflict resolution, book travel, expense reporting �· Conflict management and resolution of conference room bookings �· Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings �· Responsible for appearance/maintenance of all hospitality/facilities areas �· Support clients and team through excellent communication and professional level

Habilidades

�· Prepare for key client visits / liaise with Building Security staff �· Convert monthly volumes into RICOH Monthly Management report along with creating customized reporting for client �· Oversees catering program for sites and ensures quality �· Works closely with Facilities Management to ensure function and maintenance of meeting space. �· Develops and maintains Standard Operating Procedures for visitor access as well as special requests �· Ensures SOP's are consistently followed (i.e. mail procedures, visitor access, new hire procedures, office seating) �· Holds Client Lead Communication Meetings: Communicate daily with internal and external clients �· Maintains communication with Site Managers and guides and assist with any employee relations or performance issues. �· Responsible for catering and beverage orders as well as coordinating details with the Hospitality Manager, staff, reception, office support and building management when necessary. �· Process and follow up on all catering ord...