Help Desk Support Services Specialist

General information Requisition # R69112 Locations USA-Remote Work Posting Date 07/02/2026 Security Clearance Required Secret Remote Type Fully Remote Time Type Full time Description &.

Requisitos

Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology

Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors.

Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development.

Your journey to impactful work and rapid growth starts now—be extraordinary at MANTECH! MANTECH seeks a motivated, career and customer-oriented Help Desk Support Services Specialist (Tier II/III) to join our team.

This is a remote position.

Are you ready to support the systems that build and protect our nation’s infrastructure? As a Help Desk Support Services Specialist (Tier II/III) for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point.

Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.

Responsabilidades

include but are not limited to: Advanced Incident Resolution: Address and resolve complex technical problems escalated beyond Tier II/III help desk support.Cross-Functional Collaboration: Partner closely with network services, software systems engineering, and applications development teams to restore critical services and eliminate core system bottlenecks.Problem Simulation: Recreate and simulate user-reported problems in test environments to diagnose unique operating difficulties and implement permanent fixes.System Optimization: Analyze recurring trends to recommend systems modifications that reduce user fric...