Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Deliver outstanding customer support via phone calls, chats, and emails;Address customer inquiries;Build strong and lasting customer relationships;Keep up with evolving tools and technology;Handle sensitive customer data with care and security;Apply the latest and greatest customer happiness practices;Maintain deep understanding of client solutions and meet KPI;Support internal teams to resolve operational challenges.
What you need to succeed in this role:Ecxellent Spanish and English communication skills (at least C1 for both speaking and writing);At least 6 months of experience in customer support role;Experience with CRM systems; Basic MS Office profieciency;Strong analytical thinking and research skills;Positive, proactive and responsible attitude;Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).