We make it possible for businesses of all sizes to recruit, pay, and manage international teams.
With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the.
Apply now and define the future of work!The positionThis is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, SMB, within our Customer Experience team.
In this role, you will act as a trusted advisor and advocate for our customers, building strong relationships to ensure retention and high-quality service delivery.
You will manage the entire post-sale customer journey—from the initial onboarding phase to an established partnership—by setting and achieving regular operational reviews, educating clients on product functionality, and supporting them with any questions that might arise.
Additionally, you will collaborate with Sales to align on customer expectations, monitor account health to proactively prevent churn and manage escalations, and identify valuable upselling and cross-selling opportunities.
As a key link between our clients and internal operations, you will also share direct customer feedback to continually improve our team processes.
Role Expectations Demonstrated experience as a Customer Success manager.
High-Volume Adaptability & Resilience: Mai.