Director Service Delivery

As our Director of Client Service Delivery, you will provide strategic leadership for client-facing operations across one or more key health system relationships.

Responsabilidades

will include cultivating and maintaining strong client relationships, driving client satisfaction, and optimizing service delivery processes to ensure the highest standards of excellence

You will be accountable for overall service delivery performance, relationship health, and the achievement of client and R1 business objectives.

To excel in this position, you should be a high-performing strategic leader with a focus on service delivery, possessing extensive experience in Revenue Cycle Management or Epic consulting.

You will need to seamlessly integrate client needs with operational capabilities, ensuring both satisfaction and service excellence.

Responsabilidades Esenciales

Working closely with your client’s Service Delivery team and other internal functionsAssist in the relationship management of key client counterparts, including continued communication of revenue cycle performanceDesign and develop regular and ad-hoc presentations to client executives highlighing pertinent updates relating to client needsExecute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation.Conduct necessary analytics required to communicate to clients both overall performance and specific ad-hoc subject matter areas.Work hand in hand with the internal R1 customer operations team to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriersSupport R1 functional leaders on decisions regarding daily operations within assigned hospital(s)Support projects that will improve operational performance metrics. Wor...