Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Deliver outstanding customer support via phone calls, chats, and emails;Manage day-to-day guest communication and ensure a smooth guest experience;Ensure the operational success of our guest services and maintain high levels of guest satisfaction;Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms;Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures;Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently;Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction;Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately;Process booking modifications, including extensions, date changes, and special requests promptly;Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.
What you need to succeed in this role: Excellent English and French skills (C1 for both spoken and written);At least 6 months of experience in a customer support role;Strong analytical t.