Customer Success Specialist

Job Title: Customer Success SpecialistLocation: RemoteJob type: Full-time ContractorPay Range: $20-25/hourMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.

TheThinkAcademy.

com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.

At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic.

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, and to help them fulfill their goals through innovative teaching techniques

We believe Love and Technology can make education better.

Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey.

This person should be passionate.

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helping and supporting student's learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service.This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. What You Will Do: Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone

Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.

Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.

Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.

Document issues, identify recurring patterns, and collaborat.