Uni贸 Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services.
We believe technology should be intuitive, not intimidating.
聽 We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving.
You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives.
You are expected to be involved in direct end-user support when required.
If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.
聽 Duties 聽 路聽聽聽聽聽聽 Lead and support our helpdesk environment for managed service clients 聽 路聽聽聽聽聽聽 Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success 聽 路聽聽聽聽聽聽 Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required 聽 路聽聽聽聽聽聽 Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services.
聽 路聽聽聽聽聽聽 Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines 聽 路聽聽聽聽聽聽 Install, configure, diagnose, test and resolve technical hardware and software issues 聽 路聽聽聽聽聽聽 Maintain and update written client and process documentation to ensure effective knowledge management 聽 路聽聽聽聽聽聽 Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment 聽 路聽聽聽聽聽聽 Contribute to the development and improvement of IT service management processes and practices 聽 路聽聽聽聽聽聽 Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives 聽 Our Technology Stack 聽 路聽聽聽聽聽聽 Hel.