Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Provide exceptional technical support via calls, chats, and emails;Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;Gather required technical information to ensure the resolution of complex cases;Ensure customers' satisfaction with any interaction;Maintain working knowledge of our client’s products and services;Securely work with customers’ sensitive information;Troubleshoot common issues using the knowledge base and update transaction statuses when needed; Escalate complex, repetitive, or merchant-related issues to L2 team;Ensure proper case handling and follow-up to support timely issue resolution.
What you need to succeed in this role: Excellent English (at least B2+ level) and Polish communication skills (at least C1 for both spoken and written);Experience in customer support role;Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;Customer-oriented and responsible attitude.
Will be a great plus:Experience with Technical Support.