Customer Success Manager, MM/ENT - EMEA

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Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease

We make it possible for businesses of all sizes to recruit, pay, and manage international teams.

With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.

You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the.

Requisitos

for every role.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world

Apply now and define the future of work!The PositionAs a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long-term partnership.

In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans.

You have a proven track record of managing complex implementation projects for a medium-sized book of clients, alongside a keen ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions.

A natural and meticulous problem-solver, you are passionate about executing strategies across various technical scenarios and customer verticals.

Additionally, you possess exceptional, well-structured English communication.

Habilidades

, allowing you to seamlessly navigate, present to, and build strong relationships with stakeholders at every level of your business portfolio.Role Expectations Extensive and proven experience as...