At myoncare, we don’t just develop software – we are building an international health ecosystem that redefines care.
Our platform connects patients, clinics, doctors, and partners within a single, intelligent system, creating something unprecedented: continuous, secure, and personalized care around the clock.
As a Technical Application Support Engineer, you will be responsible for ensuring the stability, performance, and reliability of our healthcare applications.
You will investigate complex technical issues, perform root cause analysis, and work closely with Engineering, Product, and Customer Success teams to deliver effective solutions.
This hands-on role requires strong technical expertise, excellent troubleshooting.
Tasks Investigate, troubleshoot, and resolve technical issues across application, configuration, integration, and database layers.
Configure, maintain, and optimize healthcare applications to ensure reliable system performance.
Escalate complex issues with clear technical documentation, including root cause analysis and recommended solutions.
Provide technical support and user training, adapting communication to different technical audiences.
Identify recurring issues, recommend long-term improvements, and contribute to continuous product optimization.
Requirements Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field.
At least 5 years of experience in technical application support, application management, or a similar technical role.
Solid experience with SQL and.