Redefine the future of customer experiences.
One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.
Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.
Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing.
Live Amazing.
Becoming a Technical Support Representative is the first step to a great career with Nextiva.
Nextiva Technical Support Representatives are analytical, diligent, technically proficient, and are passionate.
Technical Support Reps take pride in their high-quality work and thrive in an environment where they are constantly learning new things.
They demonstrate care for our customers by maintaining relationships with clients and by providing amazing service.
Technical Support Representatives make it their goal to find the "why" when a customer has a concern and are quick in finding an appropriate solution.
Upon graduation of training, they are truly experts in the Nextiva platform and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company.
The Day-to-Day: Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation Communicate in a factual, polite, and professional manner to support end users, colleagues, a.