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Operations Specialist - Micromobility

CompraTica Empleos

EMP:Administration
Berlin, Berlin, Germany
Tiempo Completo
Remoto
10 vistas

Descripción

<gh-intro><text> We're looking for an analytical and solution-driven Operations Specialist to join our Micromobility team in Germany.

In this dynamic and hands-on role, you'll manage Bolt's e-scooter operations and drive business growth and profitability while ensuring our users have a great experience.

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Acerca de

-us>About us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa

And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars.

And we need your help on this mission! </text> </gh-about-us><gh-role-detail> <title>About the role</title> <text> As an Operations Specialist, you'll plan and manage all operations of one or more cities and be the first point of contact for any issues.

You'll closely monitor KPIs to meet our operating standards, optimise operational efficiency and costs, and ensure that e-scooters are deployed to high-demand areas.

You'll work closely with the local Maintenance team, Operations Manager, and HQ teams, including Customer Support, Central Operations, Legal and Marketing, to address any issues related to operations or products.

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Responsabilidades

> Main tasks and responsibilities: Managing local operations, prioritising assignments effectively, analysing and monitoring city metrics, reporting them to relevant stakeholders, and identifying local trends, risks, and opportunities for improvement. Streamlining operations by creating and optimising standardised processes to increase efficiency and resolve operational challenges. Taking actions based on customer feedback and identifying areas of improvement to enhance our customer...

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