Join a team dedicated to delivering an exceptional customer experience.
In this role, you will provide direct support to policyholders, producers, providers, and other stakeholders through phone, email, and written correspondence.
You will resolve customer inquiries, process complex transactions, and manage a variety of service requests with professionalism and efficiency.
Successful candidates will demonstrate strong customer service.
This position offers the opportunity to develop an expanded knowledge base while contributing to a collaborative, engaged, and accountable workforce focused on customer satisfaction and operational excellence.
WHAT WE CAN OFFER YOU: Hourly Wage: $21.
00, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO: Deliver exceptional customer service by handling inquiries, resolving issues, and communicating outcomes through phone, email, and written correspondence while supporting customer retention.
Meet performance expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence in a fast-paced, customer-focused environment.
Analyze and process complex policy transactions, make informed decisions, manage financial-impacting requests, and identify opportunities to retain and grow business.
Demonstrate accountability, adaptability, and continuous learning by staying current on products, procedures, regulations, and industry changes while.