At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services.
With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end.
We don’t just provide software; we provide the operational backbone that helps our clients thrive in complex market conditions.
As we head into 2026, we are doubling down on product innovation—specifically in AI, scheduling, and analytics—to ensure our platform remains the definitive source of truth for our customers.
You will join a high-impact, customer-focused Customer Success team that is being transformed within the global business.
We are the bridge between our client’s business goals and the technical power of our platform.
Our team culture is built on accountability.
We are the main point of contact for our clients, providing the consistency and trust required to drive long-term success.
We are collaborative, agile, and constantly evolving to adjust to demand, ensuring that our clients are not just using our software, but leveraging it to its full potential.
You don't need a background in Customer Success but must have demonstrated a Customer Centric mindset in a customer facing role previously.
We value mindset over specific industry history.
We are looking for someone who brings: Tech-Fluent Mindset: You are naturally curious about software and how it works.
You aren't just comfortable with technology; you enjoy exploring it and finding ways to use it better.
AI-Curiosity: Our roadmap is heavily focused on AI and data-driven insights.
You are someone who actively looks for ways to leverage AI tools in your daily workflow to be more efficient, accurate, and proactive.
The Courage for Hard Conve.