Payments Operations Analyst

We're looking for a Payments Operations Analyst to help customers unlock the full value of Congrify (an IXOPAY company) AI Payments Intelligence platform.

In this customer-facing role, you'll combine your expertise in payments, data analytics, and payment operations to help enterprise merchants improve payment performance, reduce costs, and make smarter decisions using their payment data.

Working closely with customers and cross-functional teams, you'll transform complex payment data into actionable insights while ensuring high-quality data ingestion and operational excellence.

This is an opportunity to work at the intersection of payments, analytics, AI, and customer success while helping shape the future of intelligent payment optimization.

Tasks What You'll Do Deliver Customer Value Partner with enterprise customers to understand their business goals, payment strategies, and operational challenges.

• Act as a trusted advisor, helping customers optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decision-making.

• Lead regular business reviews, delivering actionable recommendations based on payment trends, analytics, and AI-generated insights.

Drive Data Excellence Monitor customer data ingestion pipelines and data quality to ensure accurate, reliable analytics and reporting.

Analyze payment performance, transaction trends, and machine learning-generated anomalies to identify optimization opportunities.

• Support customers with KPI configuration, dashboard customization, and data integration to maximize the value of IXOPAY's AI Payments Intelligence platform.

• Collaborate Across Teams Partner with Product, Data Engineering, Customer Experience, and Integration teams to deliver seamless customer solutions.

Translate customer feedback and business.

Requisitos

• Support successful customer implementations by providing technical guidance throughout onboarding and depl.