Senior Project Manager, Technical Services

<p>The Technical Services team at Duetto is vital in managing the technical aspects of the customer journey.

Responsabilidades

• Technical Onboarding: Guiding new customers through the setup and integration of our systems.
• Data Quality Certification: Ensuring that the data ingested accurately reflects the data sent by the property management system and meets our quality standards.
• Post-Live Implementations: Assisting existing customers  with planned tech changes or transitions resulting from M&A activity.
• Technical Support: Providing ongoing assistance and troubleshooting to ensure the smooth operation of our solutions.

We cover all technical aspects from initial setup to ongoing support, ensuring a seamless experience for our customers

We pride ourselves on delighting customers with speedy  service.

</p> <p><strong>The Role</strong><strong><br></strong>The Senior Project Manager, Technical Services, is a critical member of Duetto's Technical Services team, responsible for driving successful customer integrations and migrations.

The project manager will manage complex, enterprise-level projects, ensuring seamless connectivity and smooth transitions for our customers.

This position plays a pivotal role in our CRS Integrations, PMS Migrations, and Company Migrations, working closely with internal teams and customer stakeholders.

</p> <p><strong>Responsibilities</strong></p> <ul> <li>Lead CRS Integrations, ensuring that customers successfully connect their Central Reservation Systems (CRS) or Channel Managers to Duetto.

</li> <li>Oversee PMS Migrations, facilitating the transition when customers switch from one Property Management System (PMS) to another, ensuring continued data flow between systems.

</li> <li>Manage Company Migrations, guiding customers through transitions when properties change ownership.

</li> <li>Ensure that all data is transferred accurately and that system configurations.