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See yourself at TwilioJoin the team as Twilio’s next Senior Digital Customer Success ManagerAbout the jobAs a Senior Digital CSM in APJ, you are responsible for driving adoption and retention across the cohort of customers in the APJ region.
You will partner closely with cross-functional teams to design and execute scaled programs, create repeatable frameworks, and mentor team members.
In this role, you’ll have the opportunity to help some of the world’s most influential companies solve their toughest data and marketing problems at scale, while also shaping the strategy of our digital customer success motion.
You thrive in ambiguous environments, demonstrate strong thought leadership, and bring both strategic and tactical execution to help customers realize long-term value with the Segment platform.
ResponsibilitiesIn this role, you’ll: Own the ultimate success of digital customers in your assigned region, ensuring they realize the full value of the Segment platform.
Achieve adoption, retention, and expansion goals through innovative many:1 programs, workshops, webinars, and strategic interventions with key customers.