What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality.
Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.
From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.
And we do it with a completely remote team.
Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.
Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
 How You'll Make an Impact:As an Associate Billing Specialist, you will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
Additionally, you will collaborate across departments to identify and resolve subscription-related product bugs/issues.
By analyzing trends and contributing to process improvements, you will enhance the overall customer experience while maintaining accuracy in subscription records.
Our Billing Team:Our Billing Team thrives on collaboration and problem-solving.
We work together to tackle unique challenges, improve processes, and ensure a seamless subscription-related experience for our customers.
People who are detail-oriented, proactive, and passionate.
Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
Resolve delicate customer billing situations, including compensation reque.