Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do:Deliver outstanding customer support via chat and calls;Assisting customers with questions related to billing, "how-to-use", technical issues and bugs;Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;Explain platform features, policies, and expectations while providing key context to ensure quick solutions;Escalate complex or high-priority issues to the appropriate internal team when needed;Conduct research when information is missing and proactively look for solutions.
What you need to succeed in this role:Excellent English skills (C1 for both spoken and written);At least 1 year of experience in a customer support role;Experience providing customer support via phone calls and chat; Experience performing effectively in a fast-paced, high-volume environment.
Strong problem-solving and adaptability skills;The ability to communicate clearly, professionally and empathetically with customers;A customer-focused mindset with a commitment to delivering a positive support experience;Commitment to delivering high-quality customer service and meeting performance targets;Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minim.