At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
We empower our teams, contribute to our communities, and operate sustainable.
Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Our Mission, Vision, and Values guide the way we do business.
The Digital Modernization Sector has an opening for a Tier 1 Customer Service Representative.
NOTE: The hourly rate for this position is $17.
Position requires shift flexibility to support 8am – 8pm on Monday through Friday (a 8x5 day operation) with expanded weekend operations in September and October.
The Tier 1 Customer Service Representative (CSR) will be experienced representative responsible for answering Tier 1 customer inquiries.
CSR will:Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email, CMS_FEPS@cms.
Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable -.