Customer Success Executive

Job Title: Customer Success Executive - Nebraska Department: Customer Success .

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the Role: As a Customer Success Executive, you’ll own retention and expansion for a strategic book of business across our most impactful customers

In this senior individual contributor role, you’ll build and nurture executive-level relationships, craft and execute data-driven account strategies, and negotiate complex renewals and upsells.

You’ll partner cross-functionally to ensure delivery of measurable outcomes—driving adoption, network growth, ROI, and program impact.

 Operating with high autonomy, you’ll act as a domain expert and trusted advisor, translating customer insights into clear narratives and actionable plans that mitigate risk, strengthen partnerships, and grow net revenue.

You’ll thrive at the intersection of strategy, relationship management, and measurable impact in this role.

What You'll Do: Own retention and growth strategy: Develop and execute multi-year account plans that align Unite Us capabilities to customer objectives, drive GRR/NRR, and proactively mitigate churn risk across assigned vertical(s).

• Lead executive stakeholder engagement: Build, map, and manage senior and C‑suite relationships; align on goals, success metrics, and value realization for providers, payers, public sector, and community-based organizations.

Negotiate complex renewals and expansions: Structure and close multi-year renewals and support upsells, including pricing strategy and terms; navigate procurement and budget cycles in partnership with Legal and Finance to land on time.

Translate data into compelling narratives: Analyze platform utilization, network health, and outcomes to produce ROI analyses and insights that inform strategy; deliver QBRs and executive readouts that drive decisions and action.

Orchestrate cross-functional value delivery: Lead initiatives with Product, Community, Operations, Marketing, and Support to resolve issues, unlock adoption, and deliver on success plan.