Job Title: Customer Success Specialist (Mandarin Required)Location: RemoteJob type: Full-time ContractorPay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/yearMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.
TheThinkAcademy.
com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic.
We believe Love and Technology can make education better.
Each week, more than 6 million students are enrolled in TAL's online and offline.
Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Student & Family Follow-Up Monitor student progress and parent needs, ensuring a positive learning experience.
Assist with course scheduling, class changes, leave requests, and other academic support services.
Complaint Resolution Handle parent feedback and concerns professionally and empathetically.
Cross-Functional Collaboration Document customer feedback and service interactions accurately.
Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.
Work Hours: 40 hours per week Mon-Fri: 10 AM - 7 PM Sat-Sun: 8:30 AM - 5:30 PM Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.