Company DescriptionR26_0016590Work Environment Candidates must be based in the United States, with a preference for those located in the Central or Eastern Time Zones to support cross-regional collaboration.
Travel: As required for leadership meetings, customer engagements, and team development Job DescriptionAbout this JobThe Head of US Renewals is responsible for leading the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization.
This role ensures high customer retention, drives revenue continuity, and maximizes lifetime value by overseeing a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes.
ResponsibilitiesStrategic Leadership Define and execute the US renewals strategy aligned with global objectives and company revenue goals.
Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions.
Team Leadership & Development Lead, mentor, and develop a high-performing team of renewal managers and specialists.
Establish clear performance metrics and accountability frameworks for the team.
Foster a culture of collaboration, customer focus, and continuous learning.
Revenue & Performance Management Own and deliver on renewal revenue targets and key performance indicators (KPIs).
Monitor forecast accuracy and renewal performance across segments.
Implement best practices to improve renewal execution, including standardization of processes and tools.
Customer Engagement & Retention Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction.
Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities.
Develop targeted retention strategies for key accounts and high-risk customers.
Cross-Functional Collaborat.