JOIN OUR TEAMAs a Senior Manager Cross Channel Operations, you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns.
You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams.
By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team.
This position is permanent and based in Munich.
WHAT YOU'LL DOOwn the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaignsOptimise product sorting for landing pages to maximise relevance, engagement, and conversionLead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and executionDrive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automationExecute market expansions and coordinate cross-functional rollout plansContribute to strategic planning, OKRs, and continuous improvement of onsite performanceMentor and develop junior to mid level team members while fostering knowledge sharing and best practicesYOU COME WITHSeveral years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional roleStrong project management and organisational.