🎤 Why voize? Because we’re more than just a job!At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows.
We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact.
And now, we’re looking for you to join us on this mission!💡 Your Mission: Keep 1,000+ care facilities runningWhen voize works, nurses get 39 minutes of their shift back.
When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately.
Your mission: make sure that never lasts long, and never happens twice.
As Level 2 Technical Support Manager, you own our technically hardest customer cases end-to-end.
You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem — with a direct line to our Engineering team, not a ticket queue between you.
And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.
🚀 Your Daily Business — No two days are alikeOwn escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solvedDebug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on.