Join Choco, where we build and own solutions that reshape a broken food system.
The global food supply chain is inefficient by design.
Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.
At Choco, we’re changing that.
We build software used daily by food distributors and their customers to run their business.
It automates orders, reduces errors, and helps operations run faster and more reliably.
Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.
Choco is scaling rapidly in the UK&I market, and every new customer implementation is critical to long-term success.
As our customer base grows, ensuring fast, structured, and high-quality onboarding becomes essential.
As an Implementation Manager, you will own the onboarding and implementation of food distributors joining the Choco platform in the UK&I region.
Your role will ensure customers launch successfully, adopt the product quickly, and realize value from day one.
You will be the operational driver of customer implementations: coordinating internal teams and customer stakeholders, managing timelines and dependencies, and ensuring projects move smoothly from post-sale handoff to go-live and Customer Success transition.
What You’ll DoOwn the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transitionDrive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on trackAct as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementationsLead customer kickoff meetings, onboarding sessions, and structured trainingCoordinate cross-functional collaboration across Sales, Customer Success, Product,.