As our next Operations Coordinator, you'll play a key role in helping us build the UK's go-to home improvement marketplace.
Joining us on a 12-month maternity cover contract, you'll be the operational bridge between Checkatrade and key partners, keeping forecasting, reporting and quality frameworks running exactly as they should.
It's a role built on continuity — you'll take the reins on well-established processes and make sure nothing drops while you're at the helm.
Forget long lists, here's what you'll actually spend your time on:Acting as the primary operational liaison for our Business Process Outsourcing (BPO) partners managing a seamless handover at the start and end of the contract and maintaining trust throughoutRunning our established monthly forecasting and invoice reconciliation processes, digging into variance analysis to catch and resolve unexpected cost changes fastKeeping our BPO Quality Assurance frameworks and Tableau dashboards ticking over, running QA calibrations and live call listening to monitor compliance and interaction qualityBuilding and managing Statements of Work with Procurement to formalise vendor pilots and projectsOwning and delivering BPO performance presentations in Weekly Business Reviews, bringing data-backed rationale to an executive audienceSupporting the rollout of new strategic initiatives end-to-end, defining KPIs and spotting trends that drive retention and operational excellenceIt's not.
It's about turning up curious, ready to crack on.
You'll do well here if you bring:Experience managing outsourced BPO partnerships (or eagerness to learn), including SOW creation and navigating vendor transitionsStrong financial acumen — comfortable with cost forecasting, invoice reconciliation, variance analysis and scenario modellingConfidence working with data visualisation tools like Tableau, and a knack for turning manual processes into something scalableExcellent stakeholder communication, with experience (or.