Who We Are:We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories.
Our technology closes the automation gaps that traditional systems can’t solve.
We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us.
Overview:We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships.
You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers.
This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.
Willingness to travel: up to 50%Your.
Responsabilidades
:Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansionAct as trusted advisor to operational and executive stakeholdersDrive customer value realization and ROI through strategic account managementIdentify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewalsDevelop tailored go-to-market and account growth strategies, including QBRs and EBRsPartner with Product, Engineering, and Operations to translate customer needs into roadmap inputHelp build the foundation, processes, and playbooks for Customer Success at SereactQualifications:Education and ExperienceStrong understanding of intralogistics, automation, robotics, or industrial techExperience managing and growing enterprise or strategic accountsBackground in a scale-up or fast-growing environmentProven ability to drive commercial expansion and customer outcomesHigh technical affinity; engineering background a plusExcellent communication and stakeholder manage...